We are a boutique consulting team that works to craft exceptional guest journey concepts – and then manage their implementation.

We focus on the details that make the difference – and that match the location & the customer base.

We design guest journeys that embrace the individuality of each property and its story. We design guest journeys that embrace the individuality of each guest.

The Nomas team can support you with

• Conceptualisation, design and implementation of exquisite guest journey
• Technology support & implementation (CRM, Welcome Apps, Websites)
• Guest Communication strategies
• Welcome Team onboarding
• Welcome Pack designs
• Guest retention strategies